Zulaikha observes how customer habits have shifted over time.
“In the past, people mostly bought flowers for religious purposes, weddings, or major events. Now, flowers are also part of lifestyle and self expression. Customers buy flowers for home decoration, self care, apologies, or just to make someone’s day better.”
Though situated in a prime heritage location, Dayang Ros is still relatively young, approaching its third year in business. The brand has grown steadily and has opened two outlets, focusing on strengthening its foundation, improving quality and service, and gradually building its presence.
Beyond floristry, the shop also operates a café, offering affordable set lunches from noon to 2.30pm – an intersection of old trading street and contemporary lifestyle.
Valentine’s Day week, Zulaikha notes, remains their busiest season, marked by higher volume, longer working hours and last-minute requests. Yet outside the February rush, their regular customers are largely drawn from the surrounding area – office workers, families and repeat patrons returning for birthdays, anniversaries, celebrations and religious occasions.